When should I expect my order to arrive?
- Most orders are processed and shipped within 3 business days of receipt of your order.
- For Standard Shipping, allow 6 to 12 business days from when the package leaves our warehouse.
- For FeEx Home Delivery, allow 3 to 5 business days from when the order leaves our warehouse.
- For FeEx, allow 2 business days (to most areas) from when the order leaves our warehouse.
Can items be shipped internationally?
Currently Guayabera Culture only ships within the 50 United States plus Puerto Rico, Virgin Islands, Armed Forces America, Armed Forces Europe and Armed Forces Pacific.
How do I order items pictured on the web site?
When shopping online, simply click on the item you want, select a color, size, and quantity, then click the Add to Cart button. Once you have selected all of the items you want, click on the Checkout button. If you get stuck, you can always call us and one of our Guayabera Aficionados will be glad to help.
How will I know if an item is in stock or not?
If you select an item that is not currently in stock, you will receive a message indicating the item you’ve chosen is not in stock. If the item you’ve chosen is completely sold out, you will be instructed to choose a different size and color. If you do not get an “out of stock” message, you can assume that the item is in stock and ready to ship.
Can I redeem a Gift Coupon online?
If you have a gift coupon code, just enter it in the space provided at checkout.
What should I expect to happen once I place an online order?
Your order will be processed within 3 business days. You will receive email updates from Customer Service when your order ships, or if the status of your order changes. If you need expedite processing, please contact us for details.
When is my credit card charged?
We will charge your card for merchandise as it is ticketed and ready to ship.
Which credit cards does Guayabera Culture accept?
We accept Visa, American Express, MasterCard, Discover.
Gift wrapping option
GuayaberaCulture.com offers free gift wrapping for special ocassion. We’ll wrap your gift item in our tissue paper, seal it with an Guayabera Culture sticker, and place it in our gift bag and tied with rustic rope cord for a nice Culture detail. To select your gift wrap option, write Add Gift Wrap Option in the comment box during checkout. Unfortunately, we are unable to offer Gift-Wrap for orders shipping to addresses outside of the USA. We apologize if this causes any inconvenience.
Can I return something I purchased online?
Yes. All Guayabera Culture merchandise carries a satisfaction guarantee. If you are not satisfied for any reason, you can return your merchandise for an exchange, or a refund for the merchandise amount* (shipping & handling excluded).
We are required to collect sales tax for deliveries to the following US states: Florida.
What are the benefits of registering at GuayaberaCulture.com?
When you register at GuayaberaCulture.com, we will securely store your personal information so that you do not need to re-enter it each time you order. We will also store your order history so that you can refer back to sizes and colors that you’ve purchased in the past. Finally, by keeping an online account with us, we will be able to notify you of specials, deals and bargains, many of which will be “online only” offers. We will also notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.
Is Guayabera Culture on social media (e.g. Facebook, Twitter)?
Yes, Guayabera Culture participates on the major social media channels. Take the time to connect with us! Get the scoop on the latest deals and promotions, share your pictures and videos. You can find us here: Facebook, Twitter, Instagram, and Google+.
If I don’t see an answer to my question here, how else can I contact you?
- You can send an email to email@example.com. We generally can respond to you within 1 to 2 business days.
- Contact us through Facebook or Twitter
- Call us @ 407-850-8025
*see return policy for details